Before Your Appointment

• We’ll call you on the number you provided at your booked time.
• Please be ready a few minutes early – calls may come from a private or withheld number.
• Check that your phone is not on Do Not Disturb or silenced for unknown callers.
• If you miss the call, we’ll try once more. After that, you may need to rebook or reschedule.

During Your Call

• Choose a quiet, private place so we can talk comfortably and confidentially.
• Avoid speakerphone or noisy environments where possible – this helps us hear you clearly and protects your privacy.
• No need to record the call – we’ll take professional notes and share any follow-up information you need.
• Keep your medications or a list of your symptoms nearby.
• For weight management calls, please be ready to provide your height and weight in a private setting.

One-to-One & Privacy

Your telephone consultation is a confidential, one-to-one discussion with a pharmacist prescriber or clinician.
Unless a parent or carer is required, please attend alone so we can focus entirely on you and your needs.

After Your Call

We hope you find your consultation helpful and reassuring. After your call, you may receive a short feedback message –
your comments help us keep improving and supporting Feel Good Living.

If you enjoyed your experience, we’d be very grateful for a quick Google review – it helps others in our
community find trusted care when they need it most.