EAR WAX REMOVAL

Ear Wax Removal in Neath & South Wales

If your ears feel blocked, muffled or uncomfortable, our pharmacists at The Health Dispensary can help. We provide safe, professional ear wax removal at our Windsor Road clinic in Neath, using modern Tympa Health video technology and gentle microsuction for accurate diagnosis and effective treatment.

Ear wax removal clinics run on selected days at The Health Dispensary, Windsor Road, Neath. Appointment times are shown on the booking calendar on this page.

Please use the booking widget on the right (or below on mobile) to choose a convenient time.

Diagnosis & Treatment In-House

Our Pharmacist Prescriber offers this ear wax removal service in-house. They are trained to identify ear wax problems, such as excessive or compacted wax, and remove them safely using ear microsuction.

During your appointment, we use Tympa Health’s cutting-edge video otoscopy system to take detailed images and recordings of your ear canal. This helps us identify whether you have ear wax, an infection, or another cause for your symptoms — and decide whether treatment, a prescription, or referral to a GP or ENT specialist is needed.

If an ear infection is identified, we can provide private prescriptions on-site and dispense your treatment at our Neath pharmacy — or you can take the prescription to any pharmacy of your choice.

What Is Ear Wax?

Ear wax, or cerumen, is a natural substance produced by glands in the ear canal. It protects, lubricates and cleans the ear. However, when it builds up excessively, it can block sound, cause discomfort or dizziness, and lead to temporary hearing loss. In these cases, professional removal may be required.

Why Microsuction?

Microsuction is considered the safest and most effective method for ear wax removal. It uses gentle suction under direct visualisation, without the need for water. This makes it ideal for patients with ear surgery history, perforations, or sensitive ear canals.

  • No syringing or water – minimal mess and discomfort
  • Performed under direct view with high-definition imaging
  • Safe for people with ear tubes, infections, or perforations
  • Quick and effective – usually completed in 20–30 minutes

Preparing for Your Appointment

We recommend using olive oil ear drops or spray in both ears for one to two weeks before your appointment to soften the wax. This helps ensure easier, more comfortable removal. If the wax is already soft and loose, treatment can still be done safely.

Occasionally, if the wax is very hard or impacted, a repeat visit may be needed. Your pharmacist will explain this on the day and advise on any aftercare.

Why Choose The Health Dispensary?

  • Professional ear wax removal using Tympa video technology
  • Comfortable private clinic room at our Windsor Road branch in Neath
  • Experienced pharmacist prescribers who can diagnose and treat infections
  • Quick access without long NHS waiting lists
  • Friendly, local service with clear aftercare advice

Does the NHS Offer Ear Wax Removal?

Some GP practices and NHS Audiology departments in Wales do offer ear wax removal, but services can vary and waiting times may be long. You can check with your own GP surgery or the Swansea Bay NHS Audiology Service for local availability.

Our private service provides quicker access, comfortable surroundings and professional care with advanced technology. It’s ideal if you prefer not to wait or need flexible appointment options.

Serving Neath and Surrounding Areas

Our ear wax removal clinic supports people from Neath, Briton Ferry, Skewen, Port Talbot, Swansea and Bridgend, as well as the wider South Wales area. The Windsor Road branch is a short walk from Neath town centre with convenient access by car and public transport.

Ear Wax Removal FAQs

Do I need a GP referral?

No. You can book directly into our ear wax removal clinic at The Health Dispensary, Windsor Road, Neath using the booking calendar on this page.

Is ear wax removal painful?

No. Microsuction is a gentle procedure that should not cause pain. You may hear a suction sound or feel mild vibration, but most patients find it comfortable.

How long does an appointment take?

Allow around 20–30 minutes for your appointment. This includes a short consultation, the examination with Tympa video technology, and the microsuction procedure.

Is the charge for one ear or both?

The standard fee usually covers both ears if both require treatment. If only one ear needs cleaning, we may offer a reduced rate at the pharmacist’s discretion. We will confirm this before treatment begins.

What if the wax is too hard to remove in one visit?

Very hard or compacted wax may require a second visit. We will advise you to continue softening with olive oil and rebook a shorter follow-up session at reduced cost if needed.

Why isn’t ear wax removal always available on the NHS?

Some GP surgeries no longer provide this service, or it may only be offered at hospital audiology departments. You can ask your GP about local NHS options, but our private clinic offers faster access, flexible appointment times and modern Tympa video technology for accurate diagnosis and comfort.