Welcome to Your Telephone Appointment

📞 Telephone Appointments – What to Expect

Thanks for booking a telephone consultation with us — here’s what to know before your call:

🕒 Before Your Appointment

• We’ll call you on the number provided at your scheduled time.
• Please be ready a few minutes early and keep your phone nearby — the call may come from a private or withheld number.
• If you miss the call, we’ll try once more. After that, you may need to rebook or reschedule.

☎️ During Your Call

• Try to be in a quiet, private place so we can chat without distractions.
• Avoid taking the call on speakerphone or in noisy environments — this helps us hear you clearly.
• No need to record the conversation — we’ll take any clinical notes or send follow-up info as needed.
• If relevant, have any medications or a list of symptoms ready to discuss.
• For services like weight management, we may ask for your height, weight, or other personal info — please ensure you feel comfortable and have privacy.

👤 One-to-One

• Telephone appointments are just for you — unless a parent or carer is required, please attend alone.

💬 Feedback Welcome

After your consultation, we’ll send a brief feedback request. If there’s anything we can improve, please let us know. If you’re happy with your experience, we’d love a quick review on Google to help others find us.