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We’re really looking forward to seeing you at your upcoming appointment. Whether it’s your first visit or you’ve been before, we want you to feel comfortable and well looked after.
To help everything run smoothly, please take a moment to read the information below. It includes directions to the right branch, how to prepare, and what to expect when you arrive.
Directions to The Health Dispensary
Address:
The Health Dispensary
153–155 Windsor Road, Neath
SA11 1NU
Some free on-street parking is available.
📍 How to Find Us
We’re situated on Windsor Road, not far from Neath town centre. There may be limited free parking directly outside or on nearby streets.
↔️ Access & Arrival
Access is usually via the main Pharmacy entrance during our standard open hours Mon-Fri 9.30-5.30. If outside these hours we use the Clinic entrance. If the door is locked please knock or use the doorbell.
When open please check in with the Pharmacy team at the front counter. You may be asked to wait in the Pharmacy or Clinic area depending on the appointment — our team will guide you.
🕣 Please Arrive On Time
Use the reschedule/cancel link in your confirmation email if you can’t attend.
Please do not arrive early or late — space is limited and we keep a tight schedule.
👥 Attending Your Appointment
- Please attend alone, unless you require a carer or chaperone. While we don’t want to make anyone feel unwelcome, we cannot leave accompanying guests unattended
- It’s often easier if friends or family return to collect you — we’ll give you an idea of how long your appointment will take.
- Bring reading glasses if required.
- Wear loose comfortable clothing.
- For weight/BMI checks, we need access to bare feet — avoid tights or difficult shoes.
⬆️ Upstairs Appointments
Some appointments may take place upstairs. If this could be an issue, please contact us in advance or request an online consultation.
🚻 Facilities & Accessibility
- No public toilets on-site.
- Wheelchair access may be limited due to the age of the building. We’ll do our best to assist or provide an online appointment if more suitable.
🤫 Respecting Our Space
To help keep our clinic environment calm, comfortable and respectful for everyone:
- Please do not bring food or drink into the premises.
- Mobile phones should be kept on silent or low volume and off speaker.
- If you need to make or take a phone call, we kindly ask that you step outside to do so.
- Please avoid playing music or videos aloud — even at low volume — as this can distract staff and other visitors.
- No filming, photos or voice recordings are allowed during your visit.
- Please do not watch live TV, as we do not hold a television licence on the premises.
- We’re always happy to provide fresh drinking water — just ask if it hasn’t already been offered.
Thank you for your understanding and cooperation — it helps us give everyone the care and attention they deserve.
➡️ Need to Reschedule or Cancel?
Use the link in your confirmation email, drop us a Chat Message or contact us on 01639 630000 for help.
If you need to cancel or reschedule, please give us at least 24 hours’ notice where possible — this helps us offer your slot to someone on our waiting list.
Cancellations made with less than 24 hours’ notice may not be eligible for a refund for paid services. We’ll always try to be fair, but short-notice changes can mean the appointment goes unused
䷾ After Your Appointment
You may receive a text or email asking for feedback.
If there’s anything we can improve, please let us know directly — we value all feedback.
If you had a great experience, we’d be so grateful if you could share it on Google reviews and help others find us too!
